With margins squeezed, rising customer expectations and the threat of new entrants, global grocery retailers have to change the way they differentiate. PCMS Head of Business Architecture Martin Ward describes how single platform commerce can help grocers win in...
All too often retailers look to sell or entice consumers with the offerings their merchants want to sell, the consumer only cares if the experience is about them. In their mind they are an audience of ONE. The attitude of the consumer is, “You have been collecting all...
Customer journeys are in the midst of a fundamental shift. Where once consumers could only buy at a manned register in-store (mail order purchases aside), there are now myriad ways to pay and engage; think social media browsing, online ordering, scan and go shopping,...
Like the human body, retail organizations are comprised of many moving parts, aiming to be effective and efficient. As humans, we may appear healthy on the surface, but understand there are some illnesses undetected by the naked eye, which is why we take advantage of...
We were proud to present our solutions at NRF’s Big Retail Show in New York recently. During a busy three days, our international sales and product teams took part in countless conversations, drank thousands of cups of coffee and presented our interactive customer...
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