Our team of 60+ Management Services support professionals analyse the root cause of all incidents or problems, reduce the amount and severity of potential issues and prevent recurrence of them. Issues are solved resourcefully and faster resolutions result in significantly lower downtime – leading to an overall better customer experience.
The PCMS Service Desk can take ownership of effectively identifying, diagnosing and providing permanent resolution of problems. We continually improve our service through root cause and trend analysis to decrease incident rates and lower IT support costs.
Restore ‘normal service’ as quickly as possible whilst minimizing the impact on your business. Incidents are resolved resourcefully and faster resolutions result in significantly lower downtime, leading to a better customer experience.