IT Service Desk Request Fulfillment
The PCMS Service Desk can process all your business as usual (BAU) IT requests and ensure they are fulfilled on time.
As a single point of contact for our customers, the PCMS Service Desk can maintain total ownership of the management of all IT requests through to resolution. To facilitate the process management of all requests such as inductions, starters/leavers and user access and to ensure that all customer IT service request policies are upheld. PCMS complete all requests within agreed service levels. We ensure greater levels of efficiency and productivity and minimize risk by utilizing proven ITIL best practice processes and procedures.
- Reduction in administration costs
- Streamlined operations and business processes
- Concentrate your business focus on non-BAU tasks
- Reduction in time required for BAU tasks
- Manage one relationship and a single point of accountability